Privacy Policy

Last updated: July 6, 2026

Information We Collect

We collect information needed to provide service, including name, phone number, email address, service address, billing details, support messages, equipment information, and network service records.

How We Use Information

We use customer information to check coverage, schedule installation, provide internet service, manage billing, troubleshoot support issues, improve network performance, and communicate service updates.

Network and Usage Data

Like most internet providers, we may process technical information such as device connection records, assigned IP addresses, equipment status, traffic volumes, and service health. This helps us operate the network and protect service quality.

Sharing

We do not sell customer personal information. We may share limited information with service providers who help us operate billing, support, hosting, payment, or network systems, or when required by law.

Security

We use reasonable technical and administrative safeguards to protect customer information. No system is perfect, but we work to limit access and protect operational systems.

Contact

Privacy questions can be sent to info@wavestreamja.com or by calling +1 (876) 879-8067.